Service Call
Your system quit. A service call finds out why.
A broken system doesn't need a study. It needs a diagnosis. The service call covers travel within 30 miles of Soddy Daisy and an instrument-based diagnosis of the problem you called about, and it ends with a price to fix before any repair starts.
What the service call buys
The trip, the diagnosis, and a price to fix.
- Travel to your door, anywhere within 30 miles of Soddy Daisy
- An instrument-based diagnosis of the problem you called about
- The cause named plainly, with the readings that point to it
- Findings and the price to fix, in writing, before any repair starts
- Repairs priced from the book, not the clock
- Nothing repaired without your approval
The most expensive repair is the one aimed at the wrong problem. A service call buys the diagnosis before you spend anything fixing it.
What the service call covers
The fee covers two things: getting to you, anywhere within 30 miles of Soddy Daisy, and diagnosing the problem you called about. That diagnosis is done with instruments. Depending on the complaint, that means static pressure, refrigerant charge checked against measured superheat and subcooling, electrical readings, or combustion readings on gas equipment.
The visit ends with an answer: what's wrong, why we're confident that's the cause, and what it costs to fix. You get that price in writing before any repair starts, and there is no separate trip or dispatch fee on top.
What it doesn't cover
The repair itself. The service call fee pays for the diagnosis, and every repair is priced separately from our price book, based on the repair rather than the clock. That means the quote you approve is the price you pay, whether the fix takes twenty minutes or three hours.
We don't start any repair without your approval. If you decide not to fix it, or want to think it over, you've paid for a diagnosis you can take anywhere.
Homes, not job sites. The service call is for homeowners on single-family homes. Builders, commercial buildings, and multi-family properties are handled as project work and quoted separately. Call us and we will tell you which one fits.
How the visit runs
Instruments come out first. We test the system where the complaint lives instead of eyeballing it, name the cause, and quote the fix. If you approve, most repairs happen the same visit, parts allowing.
Everything we found and everything we quoted goes to you in writing through our service platform, so you have the findings and the price in hand, not a verbal summary you have to remember.
When to book the SystemIQ Evaluation instead
The service call answers one question: why is this thing broken. If your question is bigger than that, a room that never cools, bills that keep climbing, a repair-or-replace decision, the SystemIQ Evaluation, from $249, is the right visit. It measures the whole system, total airflow included, and it ends with the Home Comfort Report, a written record of every reading and what to do about it.
You don't have to choose up front. Start with the service call, and if the diagnosis points to a bigger question, the evaluation is the next step.
Where we go
The service call covers travel within 30 miles of Soddy Daisy, which reaches most of the Chattanooga area, from Hixson and Red Bank to Dayton and Ooltewah.
Common questions
Service Call questions, answered straight.
- What does the service call cover?
- It covers travel within 30 miles of Soddy Daisy and an instrument-based diagnosis of the problem you called about. The visit ends with the cause named and a written price to fix it, before any repair starts. There is no separate trip or dispatch fee.
- Is the repair included in the service call?
- No. The service call fee pays for the diagnosis. Repairs are priced from our price book, based on the repair rather than the clock, and you approve the price in writing before any work starts.
- What's the difference between the service call and the SystemIQ Evaluation?
- The service call diagnoses the problem you called about. The SystemIQ Evaluation, from $249, measures the whole system, total airflow included, and ends with the Home Comfort Report.
- Do I get anything in writing?
- Yes. The findings and the price to fix go to you in writing before any repair is approved. The Home Comfort Report, the full written workup of your system, is the SystemIQ Evaluation's deliverable.
Where we work
Service Call across Greater Chattanooga.
Same measured process in Soddy Daisy and the towns around it. Find your area:
The standard
- Measured diagnostic on every visit
- Findings and price in writing before any repair is approved
- Refrigerant recovered, weighed, and logged
Comfort Club members get priority dispatch.
Financing available on jobs over $500.